Terms and Privacy

1.1 These terms are a contract between you and GET CASTED LTD ("we", "us", "our") for your use of Get Casted, the website and related services we operate (the "service").

1.2 By creating an account, ticking the box to accept these terms, or otherwise using the service, you agree to these terms. If you use the service only to browse, the parts that can apply without an account still apply to you, including the rules on acceptable use and our intellectual property.

1.3 Please read these terms carefully. Some of them limit what we are responsible for, and they explain that work, pay, and meetings arranged through Get Casted are between users, not with us.

1.4 If you are using Get Casted as a consumer (mainly for purposes outside your trade, business, or profession), nothing in these terms takes away rights you have under the Consumer Rights Act 2015 or any other law that we are not allowed to exclude.

1.5 Personal data is covered by our privacy notice, which is separate from these terms. These terms do not replace that notice.

2.1 We are GET CASTED LTD, a company registered in England and Wales, company number 17455933. Our registered office is 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.

2.2 You can contact us by:

• (a) email at info@getcasted.co.uk;
• (b) the support form in the app, once you are signed in; or
• (c) post to the registered office above.

2.3 If we need to contact you, we will use the email address on your account, or a notice in the service.

3.1 Get Casted is a place where people in film, television, theatre, and related work can find each other. Users can browse open listings, publish a profile, post a project or role, apply, save a listing, and message other users.

3.2 We provide the venue for that contact. We are not your agent, manager, employer, hirer, or employment business. We do not represent you. We do not audition, hire, or pay cast or crew. We do not negotiate the terms of any role, and we are not a party to any agreement you make with another user.

3.3 A listing, an application, a message, or a "selected" or similar status on a listing is not a job offer from us and does not create a contract between you and us. Any agreement about a role, a collaboration, pay, credit, expenses, location, or hours is solely between the users involved.

3.4 Once users decide to work together, they normally continue that work outside Get Casted. We do not supervise that work, the place it happens, or how people treat each other once they leave the service.

3.5 We do not promise that you will be cast, that you will find cast or crew, that a listing is genuine, or that another user is who they claim to be.

4.1 You must be 18 or over to create an account or use the service. We ask for your date of birth when you sign up so we can apply that rule. We do not keep that date on your account.

4.2 You must not use Get Casted to look for, contact, cast, or advertise a role for anyone under 18. If a production involves children, you are responsible for child-performance licensing and every other legal duty that applies to that production. Those duties are yours, not ours.

4.3 You must have the legal capacity to enter this contract. If you use Get Casted for an organisation, you confirm that you have authority to bind that organisation, and "you" includes that organisation.

4.4 One person, one account. You must not create an account for someone else, share your login, or keep a second account after we have closed one.

4.5 We may refuse a registration, or close an account, if we reasonably believe you are under 18, you have given false information, or these terms allow us to.

5.1 You can register with an email address and password, or with Google. If you use Google, Google's own terms also apply to that sign-in. We receive the account details Google shares with us so we can create and run your Get Casted account.

5.2 You must give accurate information and keep it up to date. That includes your name, email address, and the professional details you choose to publish.

5.3 You must confirm your email address when we ask you to. An account that is never confirmed may be removed. Unconfirmed accounts are removed after about 24 hours.

5.4 Keep your password confidential. You are responsible for activity on your account unless you have told us that someone else is using it without your permission, or the activity was our fault. Tell us promptly if you think your account has been compromised.

5.5 You choose what your profile contains and, where the service offers a choice, who can see it. Some details are shown only in line with those settings, or only to members with Full access. Do not publish anything you are not willing for the permitted audience to see.

5.6 You can set preferences for email and push notifications in Settings. We may still send messages that are necessary to run your account, such as security, payment, and service notices.

6.1 Browsing open listings does not require a paid membership. Full access is the paid membership. It lets you apply for ads, post your own ads, and message other users.

6.2 The standard price of Full access is £3.29 per month, in pounds sterling. The price you pay is the price shown at checkout, including any promotion applied there. If a promotion is for a limited time, the standard price applies when that time ends, unless checkout says otherwise.

6.3 Payment is taken by Stripe. Stripe's terms apply to the payment processing. We do not store your full card number.

6.4 Full access is a monthly subscription. It starts when checkout succeeds and renews each month until you cancel. You authorise Stripe to take each renewal payment from the payment method you provide.

6.5 You can cancel Full access in the service, or through the Stripe billing portal we link to. Cancellation stops the next renewal. You keep Full access until the end of the period you have already paid for, unless we end it earlier under these terms or you close your account.

6.6 If you close your account, we cancel the subscription and delete the Stripe customer we hold for you, where we can. Access ends when the account is closed. Limited payment, invoice, and transaction records may remain where the law requires it, where we reasonably need them for accounting, fraud prevention, or a dispute, or where Stripe keeps them under its own retention rules. The privacy notice explains that retention. We do not refund the unused part of a month, except where clause 6.8 or the law requires a refund.

6.7 If a payment fails, we may suspend Full access until the payment succeeds. Fees already due remain payable.

6.8 If you are a consumer, you may cancel Full access within 14 days of the day you bought it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start Full access during that period, you may have to pay a proportionate amount for the days you used. If the service has been fully performed in that period and you acknowledged that you would lose the right to cancel once it was fully performed, you may lose the right to a full refund. After those 14 days, clause 6.5 applies. Nothing in this clause limits a refund the law requires, including where we have not provided the service with reasonable care and skill.

6.9 A day rate, fee, or "paid" or "unpaid" label on a listing is a statement by the user who posted it. It is not a payment to us, and we do not collect, hold, or pay it. Whether that money is actually paid is between the users.

6.10 We may change the price of Full access. We will tell you before the new price applies to a renewal. You can cancel before the renewal if you do not accept the new price. The change does not apply to a period you have already paid for.

7.1 If you post a project or an ad, you are responsible for it. It must be a genuine opportunity or collaboration, and the description of the role, dates, location, pay, and what you are asking people to do must be accurate and not misleading.

7.2 If you apply, you are responsible for the information you send. Applying does not oblige the poster to consider you, reply, or hire you. Choosing an applicant, or closing an ad, does not oblige either user to go ahead, and it does not make us a party to that choice.

7.3 You are responsible for your own tax, right to work, insurance, contracts, location permissions, health and safety, and any other legal duty that applies to work you offer or accept. We do not check those things for you.

7.4 Users often meet in person, share contact details, and work together with a difference in experience or power. That carries a real risk of scams, exploitation, harassment, and physical harm. You decide whether to share contact details, where to meet, and whether to go ahead. We do not attend those meetings. We take reasonable steps to operate the safety features described in these terms, including reports and the rule against paying to be considered. No online service can confirm every user, stop every scam, or guarantee that an offline meeting will be safe. Clause 18 still applies.

8.1 You must not charge, request, or accept money or anything else of value as a condition of applying, auditioning, being seen, being shortlisted, or being cast. This includes "admin fees", training that is really a condition of the role, and any other pay-to-play arrangement.

8.2 Clause 8.1 does not stop a genuine production from paying the people it engages, or from describing an unpaid or expenses-only collaboration honestly on the listing.

8.3 We may remove a listing, suspend an account, or close an account if we reasonably believe this clause has been broken. Users can report a listing that asks anyone to pay to be considered.

9.1 "Your content" means anything you upload, post, or send through the service, including your profile, headshots, portfolio files, links, credits, training, equipment, projects, ads, applications, messages, attachments, reports, and support requests.

9.2 You keep ownership of your content. You give us a non-exclusive licence to host, store, reproduce, adapt (for example to resize an image or change a file format), display, and distribute your content solely so we can operate, secure, and moderate the service, and so we can show it to the people your settings and these terms allow.

9.3 The licence lasts for as long as the content is on the service, and for a short period afterwards where we need it to complete deletion, keep a backup until it rolls off, or comply with the law. It is worldwide and royalty-free. We do not sell your headshots or showreel to third parties for their own advertising.

9.4 Messages are visible to the people in that conversation. A listing you publish is visible to people who can browse it. A profile is visible according to the visibility settings the service provides.

9.5 You confirm that:

• (a) you have the rights you need to submit your content, including in photographs and recordings of other people;
• (b) your content does not infringe anyone else's rights; and
• (c) your content complies with these terms.

9.6 We may remove or refuse content that we reasonably believe breaks these terms, the law, or another person's rights. We do not have to monitor all content, and we do not promise to do so.

10.1 Messaging is part of the service so that users can contact each other here. You must not use messages to harass, scam, or pressure another person, or to dodge clause 8.

10.2 We do not read every message. A message can be reported from the conversation. Clause 13 says what you can report and what happens next. We may also look at a conversation when we need to in order to investigate a report, a security issue, or a legal duty.

10.3 If you close your account, conversations you are in are removed for both people, including attachments the other person sent in that thread.

10.4 Sharing a phone number, email address, or other contact detail is your decision. Do it only when you are comfortable. What happens on another service, or in person, is outside our control, except where clause 18 says we remain responsible.

11.1 Verification is optional. If you choose it, we send your primary headshot to Didit and Didit asks you to complete a live camera check. The check is a match between that headshot and the live image. It is not a check of a passport or other identity document.

11.2 A verified tick means we have received a positive result from Didit for that check. It does not mean we have confirmed your identity documents, your credits, your good character, or that you are safe to meet. Absence of a tick does not mean the opposite.

11.3 We store the verification session reference and the result. We do not store the face images from the check in our database. Your headshot stays on your profile until you remove that photo. Didit runs the check under its own terms, which apply to the part of the process that happens on Didit's side. You can choose not to start the check. Deleting your account asks Didit to delete the sessions. Asking us to remove the tick does not, by itself, delete the images Didit holds. The privacy notice explains how to ask for that.

11.4 We may remove a tick, or refuse verification, if we reasonably believe the result is unreliable or was obtained dishonestly.

12.1 You must not use the service, or help anyone else to use it, to do any of the following:

• (a) break the law, including fraud, harassment, threats, stalking, hate crime, or terrorism offences;
• (b) upload, request, or share child sexual abuse material, or any sexual content involving a person under 18. This is an absolute bar. We will remove it and we may report it to the police or another competent authority;
• (c) share, or threaten to share, an intimate image of someone without their consent;
• (d) harass, bully, coerce, or sexually exploit another person, including by using a difference in power between a poster and an applicant;
• (e) impersonate another person, or claim credits, a production, or a qualification you do not have;
• (f) post a listing that is fake, misleading, or a vehicle for a scam;
• (g) break clause 8;
• (h) collect, scrape, or harvest profiles, listings, messages, or contact details, by hand or by automated means, except as the service itself allows;
• (i) send spam, or use another user's details to market to them outside the service without their consent;
• (j) upload malware, or interfere with the service, another user's account, or our providers' systems;
• (k) probe, scan, or test the vulnerability of the service without our prior written permission;
• (l) circumvent access controls, payment, or rate limits; or
• (m) use the service in a way that is reasonably likely to harm another person, the service, or our reputation, other than by fair public comment.

12.2 You must not publish another person's home address, phone number, email address, or similar private contact details without a proper reason and, where the law requires it, their consent.

12.3 You must comply with the Equality Act 2010. You may refer to a protected characteristic in a listing, such as age range, sex, or ethnicity, only where that requirement is a genuine requirement of the role and you can justify it. A justification you enter is for that purpose. It is not legal advice, not our approval, and not confirmation that the requirement is lawful. It is not permission to discriminate where the law forbids it. We may ask you to explain a requirement, and we may remove a listing that appears to discriminate.

12.4 We may suspend or close an account, remove content, and report matters to law enforcement or another authority where we reasonably believe this clause has been broken or the law requires it.

13.1 You can report a listing, a profile, or a message that breaks clause 8 or clause 12, including illegal content. Use the Report control on that listing, profile, or conversation. A report should be made in good faith. Do not use reports to harass someone.

13.2 If you cannot sign in, or you cannot use that control, email info@getcasted.co.uk. Include the web address of the listing or profile, or describe the message, and say what is wrong. You do not need an account to send that email.

13.3 The Report control confirms on screen that we have the report. That confirmation is the acknowledgement. If you email us, we reply by the next working day to say we have seen it. A person then looks at the report. We do not take action automatically. If the report is about child sexual abuse material, an immediate safety threat, or illegal content that is still available, we look at it on the same working day we see it. For any other report, we decide within five working days. If you are in immediate danger, or the report is about child sexual abuse material, contact the police. We may also report that material to the police or another authority, as clause 12.1 describes.

13.4 Within that time we may leave the content up, remove it, restrict features, suspend access, or close an account. We do that ourselves. We do not promise which of those we will choose, or that we will tell you what we decided. Telling you can put someone at risk, or the law can stop us. If you want a report looked at again, email info@getcasted.co.uk and say what you want reconsidered. We decide that request within five working days. We do not promise to change the outcome.

13.5 We may remove content, restrict features, suspend access, or close an account if we reasonably believe you have broken these terms, created a risk to another person, or if we have to do so to comply with the law. We will tell you when we reasonably can. We may act without advance notice where delay would increase the risk.

13.6 We are not obliged to host any particular listing, profile, or message.

13.7 We may keep information, or disclose it to the police or another authority, where the law requires it. We do not promise to share the details of an investigation with you.

14.1 You can delete your account in Settings. Deletion is intended to be permanent.

14.2 When an account is deleted we remove the profile, headshots, portfolio files, applications you made, your saves, your notification records, and your verification session. We also remove conversations you were in, as described in clause 10.3, and we cancel the Stripe customer as described in clause 6.6. We ask Didit to delete the verification sessions, and we erase the OneSignal record. Support requests tied to the profile are removed with it.

14.3 A listing that someone else has applied to or saved is kept as a record of that role. We remove your identity from it. If it was still open, it is closed, and applications that were still pending on it are cancelled. A listing that nobody else has applied to or saved is deleted.

14.4 We may keep information where the law requires us to, or for so long as we reasonably need it to deal with a dispute, a report about content that remains, fraud, or the security of the service. The privacy notice explains retention in more detail.

14.5 We may close an account that has been inactive, that was never confirmed, or that we are entitled to close under these terms. Where we close it other than at your request, clauses 14.2 to 14.4 still describe what happens to the material, unless the law requires something else.

15.1 We use personal data to run the service, including account details, profile and casting information, listings, applications, messages, files, reports, support requests, notification preferences, push subscription data, and payment references.

15.2 Optional verification uses biometric face matching carried out by Didit, as described in clause 11. Ethnicity and similar casting details can be special-category data. Do not put them on your profile or on a listing unless you are willing for them to be used as the privacy notice describes.

15.3 The privacy notice sets out what we collect, why, who we share it with, how long we keep it, and the rights you have, including the right to complain to the Information Commissioner's Office. Please read it. If these terms and the privacy notice both touch the same topic, the privacy notice governs the data-protection position.

15.4 To run the service we use these companies. The privacy notice describes what each receives, why, and how long data is kept:

• (a) Supabase, for accounts, profiles, messages, files, and account emails such as address confirmation and password reset;
• (b) Vercel, which hosts the website and our server functions, and which processes server logs;
• (c) Stripe, which receives the email address used at checkout and takes the card payment. We delete the Stripe customer when we can on account closure. Invoices and transaction records may remain where clause 6.6 says so;
• (d) Didit, if you start the optional face-match check, which receives your headshot and a live image for that check, as described in clause 11;
• (e) OneSignal, if you turn on push notifications, which receives your account id so it can deliver a notification. We erase that record when the account is deleted;
• (f) Resend, which sends emails about unread messages and new applications. Those emails include the recipient's email address and a name or a role title. They do not include the text of a message;
• (g) Google, if you choose Google sign-in, as described in clause 5.1;
• (h) Cloudflare, for a bot check on sign-up, login, and password reset when that check is switched on; and
• (i) GeoNames, to search for a town from the place name you type. We then store the town and coordinates you pick.

15.5 Some of those companies process personal data outside the United Kingdom, including in the United States. The privacy notice explains the safeguard. You can ask us for a copy of it at info@getcasted.co.uk.

15.6 You can ask for a copy of the personal data we hold, a portable copy of data you gave us, a restriction on how we use it, or to object to a use based on legitimate interests, by emailing info@getcasted.co.uk. The privacy notice explains those rights and how to use them.

16.1 We and our licensors own the service, including its design, software, and branding. We grant you a limited, revocable, non-exclusive licence to use the service for its intended purpose while you comply with these terms.

16.2 You must not copy, resell, or reverse engineer the service except to the extent the law does not allow us to forbid it. You must not use our name or branding in a way that suggests we employ you, represent you, or endorse a production, without our written permission.

16.3 If you give us feedback, we may use it without payment or restriction. You are not obliged to give feedback.

17.1 We provide the service with reasonable care and skill. We do not promise that it will be uninterrupted, error-free, or available at all times. We may change, suspend, or withdraw features, including for maintenance, security, or because a provider we rely on has changed.

17.2 We rely on the companies named in clause 15.4 to run parts of the service, including hosting, email, payments, optional verification, place search, bot checks, and push notifications. We are responsible to you for the service we contract to provide. We are not responsible for a failure that is entirely outside our reasonable control, except where clause 18 says we remain responsible.

17.3 Links to sites such as YouTube or Vimeo, and sign-in with Google, take you to services we do not run. Those services have their own terms.

18.1 Nothing in these terms excludes or limits our liability for:

• (a) death or personal injury caused by negligence;
• (b) fraud or fraudulent misrepresentation; or
• (c) any other liability that the law does not allow us to exclude or limit, including a right you have as a consumer that cannot be excluded or limited.

18.2 You, not us, are responsible for:

• (a) a listing, profile, application, or message you submit, and for whether what you say in it is true;
• (b) a role, credit, or other work arrangement you make with another user;
• (c) a payment between you and another user; and
• (d) a meeting you choose to have in person.

18.3 Clause 18.2 does not limit our responsibility for our own acts, our own omissions, or a legal duty we owe you. We remain responsible for providing the service as clause 17 describes, and for dealing with reports and complaints as clause 13 describes. Clause 18.1 overrides anything in this section that would cut across it.

18.4 Subject to clauses 18.1 and 18.3, and only where the law allows the exclusion, we are not liable for the losses listed below. If you are a consumer, we rely on this clause only so far as it is fair and does not create a significant imbalance against you. That sentence does not of itself exclude any of those losses from a consumer claim.

• (a) indirect loss;
• (b) loss that was not reasonably foreseeable to both of us when you accepted these terms; or
• (c) loss of profit, loss of opportunity, or loss of reputation.

18.5 Subject to clause 18.1, and only for a liability the law allows us to cap, our total liability to you for all claims arising out of these terms or the service in any 12-month period is limited to £50. For a consumer, this cap does not stop recovery of the price paid for the service, or of the value of the service, where the law does not allow us to prevent that recovery. If that amount is more than £50, the higher amount applies to that recovery.

18.6 If you use the service mainly for your trade, business, or profession, you will pay us the reasonable losses, costs, and reasonable legal fees we suffer because of your breach of these terms, content you post that is unlawful, or your infringement of another person's rights. This clause 18.6 does not apply if you are a consumer. It does not make you pay for our negligence, our breach of these terms, or our breach of a legal duty.

18.7 If we ask you to pay under clause 18.6, we will tell you promptly about the claim. You will give us the information and help we reasonably need. We will control the defence and any settlement. We will not settle in a way that admits fault on your behalf, or that requires you to pay, unless you agree in writing or the law requires that settlement.

19.1 Disputes about a role, pay, credit, conduct on a set, or a meeting are between the users involved. We are not obliged to mediate them. We will still deal with reports about use of the service under clause 13.

19.2 Please do not arrange to meet a stranger in a private place, and do not pay anyone to audition or be cast. If you are in immediate danger, contact the police.

20.1 We may change these terms, for example to reflect a change in the service or the law. We will give you reasonable notice of a material change by email or in the service before it applies to you.

20.2 If you do not agree to a material change, you may close your account before it takes effect. If you keep using the service after the change takes effect, you accept the updated terms. A change that the law treats as unfair will not bind you.

20.3 The version date at the top of these terms is the date of this version.

21.1 You can complain about the service, about content we removed, or about a restriction, suspension, or closed account. Email info@getcasted.co.uk, use the support form once you are signed in, or write to our registered office. Say what happened and what you want us to look at. You do not need an account to email or to write.

21.2 A person looks at genuine complaints. We reply to an email by the next working day to say we have seen it. We decide an ordinary complaint within five working days. A complaint about child sexual abuse material, an immediate safety threat, or illegal content that is still available is looked at on the same working day we see it. We do not promise a particular outcome. If you want a complaint looked at again, we decide that request within five working days, and we do not promise to change the outcome. Clause 13.7 applies to information we may need to keep or disclose. We do not promise to tell you the details of an investigation.

21.3 These terms do not stop you from taking a claim to court, or from raising a data-protection concern with the Information Commissioner's Office.

22.1 If a court decides that part of these terms is unlawful, the rest still applies.

22.2 If we do not enforce a right straight away, we may still enforce it later.

22.3 You may not transfer this contract, or your account, to anyone else. We may transfer this contract to another organisation, including a buyer of the business. We will tell you if that happens. The transfer will not reduce the rights you have as a consumer.

22.4 Nobody except you and us may enforce these terms, under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

22.5 These terms are the whole contract between you and us for the service, together with the privacy notice and any specific terms shown to you at checkout before you pay. They do not affect statements that the law does not allow us to exclude, including a statement you relied on as a consumer.

23.1 These terms are governed by the law of England and Wales. You and we both accept the courts of England and Wales.

23.2 If you are a consumer living in Scotland or Northern Ireland, you may also bring a claim in the courts of the place where you live, and you keep any mandatory protection of the law of that place.